Cyber Security Engineer

MC1 - Noon Dalton Philippines Inc

NT$24-37.4K[月薪]
现场办公 - 宿務5 - 10 年經驗本科全職
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職位描述

福利待遇

  • 津貼

    餐補, 交通補貼

  • 員工表彰與獎勵

    績效獎金

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 職業發展

    學徒計畫

  • 休假和請假

    喪假, 家庭病假, 產假和陪產假, 育兒假, 病假, 單親假, 休假

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簡介

  • Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues.
  • Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android).
  • Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions.
  • Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions.
  • Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams.
  • Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials.
  • Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices.
  • Track and Report KPIs: Monitor and report on key performance indicators (KPIs) related to support activities.


職位要求

  • Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving.
  • Experience with network security solutions and cloud technologies.
  • Bachelor’s degree in IT, Computer Science, or a related field.
  • Efficient Planning & Prioritization.
  • Organized Execution & Composed Problem-Solving.
  • Effective Communication & Stakeholder Engagement.
  • Resource Management & Delegation.
  • Informed Decision-Making & Commitment.
  • Exceptional Verbal & Written Communication.
  • Experience with virtualization technologies and cloud providers (AWS, GCP, Azure).
  • Experience with network protocols including FTP/SFTP, SMTP, and SNMP.
  • Knowledge base development and training creation experience.
  • Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred.


網絡安全Cloud Services (AWS天藍色GCP)Monitoring Tools (PrometheusGrafana)
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Gimena Ethel

HR OfficerMC1 - Noon Dalton Philippines Inc

活躍於三天內

工作地址

Cebu City

發布於 04 June 2025

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