Escalations & Retention Specialist
V-Call Center Link Inc.
職位描述
簡介
- Handle critical customer escalations via voice and written channels (email/chat).
- Investigate and resolve complaints from high-profile clients or sensitive cases.
- Identify root causes and collaborate with internal teams to develop resolutions.
- Ensure customer satisfaction and drive retention efforts.
- Maintain accurate records of escalations and resolutions.
職位要求
- At least HS or SHS Undergrad or College Graduate
- C1 level English proficiency (both spoken and written communication
- 2–3+ years of experience in: Customer service or customer experience roles
- Retail operations, ideally in food and beverage
- Handling high-level complaints or escalations
- Experience in managing corporate/enterprise-level clients is a plus
VCC Link Inc.
Digital Marketing V-Call Center Link Inc.
今天回覆 0 次
工作地址
Taguig. Taguig, Metro Manila, Philippines
發布於 20 June 2025
猜你想看
查看更多Customer Support
eTeam Workforce Private Corporation PhilippinesNT$10.3-12.9K[月薪]
现场办公 - 馬卡蒂應屆畢業生/學生專科全職
Dizon JenkyHR RECRUITMENT SPECIALIST
Trade Marketing Associate
Neltex Development Co. Inc.NT$12.9-15.4K[月薪]
现场办公 - 馬尼拉1-3 年經驗本科全職
Ramos Christopher ZavenHiring & Recruitment Staff
Marketing Specialist
Plastic Container Packaging Corp.NT$10.3-12.9K[月薪]
现场办公 - 馬尼拉1-3 年經驗本科全職
CANCIO NOELHR Manager
Customer Support for Travel & Reservations | Work in Makati/Ortigas
HR SpectaclesNT$10.3-18K[月薪]
现场办公 - 馬尼拉<1 年經驗本科全職
Del Valle PatriciaHead of Talent Acquisition
Marketing Specialist
Sunshine Specialty Foods and Bakery Inc.NT$10.3-12.9K[月薪]
现场办公 - 馬尼拉1-3 年經驗本科全職
villas ameliaHR Manager
Bossjob安全提醒
若該職位需要您出國工作，請提高警惕，並小心詐騙。
如果您在求職過程中遇到雇主有以下行為， 請立即檢舉
- 扣留您的身分證件，
- 要求您提供擔保或收取財產，
- 迫使您投資或籌集資金，
- 收取非法利益，
- 或其他違法情形。
