About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview:

As a Customer Success Partner, you will be responsible for managing the relationships and retention of our key strategic clients. The desired outcome of this will be to support, nurture and grow an amazing relationship with our clients.

Key Responsibilities:

• Be a trusted advisor to your clients & the "go to" person for their strategic account needs
• Be an advocate for your client across internal teams, instigating corrective action tracking and issue resolution
• Maintaining and adhering to contractual agreements
• Identifying and developing multi-level relationships with key decision makers to ensure retention and relationship stability
• Navigating complex issues, both technical and non-technical, using sound judgment and data to make decisions that are best for your clients
• Conducting regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs
• Championing successful client outcomes and innovative ways to improve our service delivery
• Developing strategic account plans to grow client revenue in screening and across group and achieve world-class client satisfaction

Qualifications:

• At least 5 years of experience in customer success environment, with a proven track record of driving excellent relationships.
• Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections
• Ability to demonstrate a high knowledge and clear understanding of GDPR/Data protection and all aspects of handling and processing personal data.
• Strong program management, presentation, and negotiation skills
• Excellent communication skills to deliver clear messages and create positive, impactful experiences for clients

Work Schedule: Monday - Friday, 4:00 PM - 1:00 AM Manila Time

Work Setup: Home-based (must have at least 20mbps for both download and upload speed)

In compliance to data privacy law, make sure that the following is included at all times:

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Please refer to job description.