Customer Care Supervisor
Unlimited Network of Opportunities International Corporation
職位描述
福利待遇
員工表彰與獎勵
績效獎金
法定福利
13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
健康保險, 健康維護組織
額外福利
年度公司旅行, 員工折扣
職業發展
員工援助計畫, 工作培訓
休假和請假
喪假, 產假和陪產假, 病假, 單親假, 休假
工作生活兩不誤
彈性時間
簡介
- Supervise and mentor the customer care team, providing guidance and support.
- Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
- Monitor team performance against established KPIs, including call handling time, resolution rates, and customer satisfaction scores.
- Develop and implement training programs to enhance team skills and knowledge.
- Manage team schedules and ensure adequate staffing levels to meet customer demand.
- Foster a positive and collaborative team environment.
- Ensure the team provides prompt, accurate, and courteous responses to distributors request, inquiries and complaints.
- Handle escalated customer issues and resolve complex problems effectively.
- Monitor distributors interactions to ensure adherence to quality standards and company policies.
- Answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recoding account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Graduate of any 4- year Business course
- Must have at least 5 years’ experience in customer service
- Proven ability to lead and motivate a team.
- Above communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
MINA LIZA
HR ManagerUnlimited Network of Opportunities International Corporation
工作地址
2nd Floor, West Insula. 135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines
發布於 25 February 2025
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