Customer Service Rep | One Day Process | Same Day JO

World Wide Outsource Solutions

NT$10.2-12.8K[月薪]
现场办公 - 黎剎1-3 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    佣金, 績效獎金, 月度獎, 員工表彰計畫

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

簡介

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

職位要求

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • High school diploma
客戶服務客戶體驗以客戶為導向客戶管理
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World Wide Outsource Solutions OPC

AdminWorld Wide Outsource Solutions

回應率高

工作地址

Unit 207, 1900 East, 1900 East, Vista Verde Avenue Extension 2, Cainta, 1900 Rizal, Philippines

發布於 19 March 2024

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World Wide Outsource Solutions

未融資

少於50人

BPO 和呼叫中心

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