• Provide exceptional customer service to assist customers with inquiries and product information.
• Handle customer calls efficiently and resolve issues in a timely manner.
• Utilize CRM software to document customer interactions and maintain accurate records.
• Collaborate with team members to improve customer service processes and enhance the customer experience.
• Participate in training and continuous learning to stay updated on products and services.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language, strong customer service orientation, and experience in call center operations.
• Qualities and Traits: Excellent communication skills, empathy, and patience.
• Responsibilities and Duties: Ability to work in a team and adapt to shifting customer demands.
• Working Conditions: Fast-paced retail environment with potential evening and weekend shifts.