• Assist customers via phone, email, or chat to resolve inquiries and problems.
• Provide accurate information about products and services to enhance customer satisfaction.
• Document customer interactions and issues for future reference and analysis.
• Collaborate with team members to effectively address customer needs and improve service procedures.
• Participate in training programs to stay updated on product knowledge and service techniques.

Requirements

• Job Title: Customer Service Representative/Encoder
• Assignment Area: San Juan City
• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: Fresh Graduate or 1 year of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patient, friendly, and able to handle stressful situations calmly.
• Responsibilities and Duties: Willingness to learn and adapt to changing processes.