• Act as the first point of contact for customers to address inquiries and resolve issues.
• Manage and update customer accounts efficiently and accurately.
• Provide detailed product and service information to assist customers with their choices.
• Document customer interactions and feedback to enhance the overall service experience.
• Collaborate with team members to troubleshoot and escalate issues as necessary.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent verbal and written communication skills
• Qualifications and Traits: Strong problem-solving abilities with a customer-centric mindset
• Working Conditions: Ability to work flexible hours including evenings and weekends