Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain customer records by updating account information after each interaction.
• Collaborate with other departments to address customer needs and improve service delivery.
• Follow company policies and procedures to ensure quality and compliance in all interactions.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of customer service experience
• Skills and Competencies: Strong organizational skills
• Skills and Competencies: Proficient in call center operations
• Qualities and Traits: Excellent communication and interpersonal skills
• Qualities and Traits: Ability to work under pressure and manage multiple tasks