The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Assist customer queries, collect loan payments, and resolve delinquent customer loans by leveraging retention and liquidation strategies. Manage customer contact through inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.

1. College degree preferred.
2. Open to College undergraduates with 12 months BPO experience preferable in collections department.
3. Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
4. Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
5. Ability to work independently.