• Assist customers with inquiries and provide timely support via phone, email, and chat.
• Resolve customer complaints effectively while maintaining a positive customer experience.
• Document and track customer interactions and feedback using the company’s CRM system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of experience in customer service or related roles
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Problem-solving mindset and a customer-oriented approach
• Responsibilities and Duties: Ability to handle high volumes of customer inquiries
• Working Conditions: May require working flexible hours, including evenings and weekends