Customer Service Representative

Metacom Business Process Outsourcing Solution Inc.

NT$12.8-23K[月薪]
现场办公 - 東米薩米斯無需經驗高中全職
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職位描述

福利待遇

  • 津貼

    電信津貼

  • 員工表彰與獎勵

    股權激勵計畫, 佣金, 績效獎金, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

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簡介

Position Overview:

As a Call Center Agent, you will be the first point of contact for our customers, providing excellent service and support through phone, email, or chat. Your role is to handle inquiries, resolve issues, and ensure customer satisfaction while representing the company professionally.


  • Respond promptly and professionally to incoming customer calls and messages.
  • Provide accurate information regarding products, services, and company policies.
  • Troubleshoot and resolve customer issues or escalate to appropriate departments when necessary.
  • Record customer interactions and maintain detailed, accurate records in the CRM system.
  • Follow communication scripts, guidelines, and procedures to maintain quality standards.
  • Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rates.
  • Collaborate with team members and supervisors to improve processes and customer experience.
  • Stay informed about product updates, promotions, and company policies.

職位要求


Shifting Schedule

Onsite


Fresher / No BPO Experience

- at least HS Grad (old curriculum) / SHS Grad

- Excellent Communication Skills

- preferably with at least 6mos CCE

- One way transportation (going home) will also be provided for show up candidates with at least 6mos CCE.

- Relocation package will also be available for candidates with at least 6mos CCE.

- 10K SOB for Telco hires (with or without CCE)

- Applicant must be at least 18 years old

- Good computer navigational skills on multiple systems

- Typing speed of 25 - 30 WPM


Earn as much as 45K


英語語言客戶服務團隊合作者呼叫中心
Preview

lascona Rosito

HR ManagerMetacom Business Process Outsourcing Solution Inc.

回應率高

工作地址

Centrio Mall. Centrio Mall, Capt. Vicente Roa St, Cagayan De Oro City, Misamis Oriental, Philippines

發布於 19 June 2025

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