• Act as the first point of contact for customers, addressing inquiries and providing solutions.
• Maintain a high level of customer satisfaction by assisting with product questions and concerns.
• Utilize technical skills to troubleshoot customer issues and provide guidance.
• Document customer interactions and feedback to improve service and product offerings.
• Collaborate with team members to enhance overall service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, strong Customer Service skills, basic Technical Skills
• Qualities and Traits: Strong communication skills, ability to work in a team, problem-solving mindset
• Working Conditions: Office environment with occasional remote work flexibility