Customer Service Representative

Mars Consulting

NT$57.6-64.5K[月薪]
现场办公 - 中央<1 年經驗高中契約工
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該職位開放給 新加坡公民 / 永久居民, 准證持有者 - 就業准證/專業人士准證/工作准證/其他

職位描述

簡介

Responsibilities:                                                                                                        

  1. Provide prompt, courteous, and efficient service to customers in person, over the phone, or via email/chat.
  2. Maintain a comprehensive understanding of the products and services offered by the company to effectively assist customers with inquiries, product recommendations, and troubleshooting.
  3. Address client inquiries, concerns, and complaints in a timely and effective manner.
  4. Identify opportunities to promote additional financial products or services that align with clients' needs and preferences, contributing to the institution's revenue growth and client retention goals.
  5. Stay informed about industry trends, regulatory changes, and new financial products or services through ongoing training to enhance knowledge and performance in the role.
  6. Gather feedback from customers to identify areas for improvement in products, services, or customer service processes and relay this information to relevant departments.
  7. Communicate effectively with customers and internal teams to relay information, escalate issues when necessary, and collaborate to ensure timely resolution of customer inquiries.
  8. Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the company's database or CRM system.

職位要求

Requirements:

  • Minimum GCE O or N levels or diploma in any discipline.
  • Good command of spoken and written English.
  • Experience in organizing and analyzing customer intention and information.
  • Experience in performing general administrative and clerical duties.
  • Positive attitude, independent.
  • A pleasant voice, positive telephone manner as well as attentive listening and communication skills.
  • Able to multi-task and is a team player.
  • Experience in call centre, banking or customer service environment would be advantageous.
  • Proficient in PC skills including Microsoft Office applications.
  • 1 week working hours is 42 hours.
英語語言客戶服務國語金融知識問題解決團隊合作者
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wong yuei chin

HR OfficerMars Consulting

活躍於三天內

工作地址

Singapore. Singapore

發布於 03 April 2024

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