Airline Account / Voice-Non Voice / WIPRO CEBU

Polaris Careers

NT$13.2-15.8K[月薪]
现场办公 - 宿務<1 年經驗高中全職
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職位描述

Account Description – Airline Account (Wipro BPO)

The Airline Account at Wipro BPO provides customer service and back-office support for one or more international or domestic airline clients.

Agents in this account handle flight-related services — including reservations, ticketing, booking changes, cancellations, baggage issues, flight schedules, and loyalty program support.

The main goal is to assist passengers and ensure a smooth travel experience, while maintaining airline service standards and complying with aviation regulations.

Key Responsibilities

  • Customer Assistance:
  • Handle inbound calls, chats, or emails from passengers regarding flight bookings, rebooking, cancellations, refunds, and itinerary inquiries.
  • Provide accurate information about flight schedules, fares, seat availability, baggage policies, and travel requirements.
  • Ticketing and Reservations:
  • Assist customers with new reservations and ticket issuance through the airline’s booking systems (e.g., Amadeus, Sabre, Galileo).
  • Modify or cancel reservations as per airline policies and fare rules.
  • Travel Support:
  • Support passengers during irregular operations (flight delays, cancellations, schedule changes).
  • Coordinate with airport or airline departments for special service requests (wheelchair, meal preferences, etc.).
  • Refunds and Billing:
  • Process payment-related issues, refunds, and travel vouchers.
  • Verify transaction details and handle billing discrepancies accurately.
  • Loyalty Programs:
  • Handle inquiries related to airline frequent flyer or loyalty programs.
  • Assist members with enrollment, miles redemption, and account updates.
  • Compliance and Quality:
  • Follow all airline procedures and aviation guidelines.
  • Maintain confidentiality of passenger data and comply with service-level agreements (SLAs).
  • Performance and Teamwork:
  • Achieve targets in AHT (Average Handle Time), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
  • Collaborate with other departments to resolve complex customer concerns.


Job Requirements

QUALIFICATION 1:

  • SENIOR HIGH SCHOOL GRADUATE
  • WITH 6 MONTH BPO EXPERIENCE

QUALIFICATION 2:

  • COLLEGE GRADUATE
  • WITH OR WITHOUT BPO EXPERIENCE


VIRTUAL PROCESS ( NEED LAPTOP OR DESKTOP ) REQUIRED

英語語言客戶服務技術技能銷售推廣和結束銷售通路人際溝通能力呼叫中心後台支援
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Castillo Jhon Eric

Talent Acquisition Specialists Polaris Careers

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工作地址

Wipro Limited - Ayala Central Bloc. Cebu IT Park, I. Villa St, Brgy. Apas, Cebu City, 6000 Cebu, Philippines

發布於 20 October 2025

Polaris Careers

無需融資

少於50人

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