Customer Service Representative - 1 yr Experience - Night shift

Dempsey Resource Management Inc.

NT$7.9-8.4K[月薪]
现场办公 - 宿務1-3 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 休假和請假

    育兒假, 病假, 休假

  • Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.
  • Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
  • Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces.
  • Addresses customer queries related to orders processed through Amazon, the company'swebsite, and physical stores by coordinating primarily with the Supplier Management group, as
  • well as the Listings, Inventory, Pricing, and Warehouse Teams.
  • Provides customers with shipment status updates.
  • Confirms, cancels, and processes refunds for orders as needed.
  • Sends out notifications for order delays.
  • Coordinates with shipping carriers to investigate lost packages and defective product claims.
  • Builds customer trust and earns positive feedback.
  • Updates internal tools, such as spreadsheets.
  • Helps maintain excellent metrics on Amazon and other marketplaces.
  • Handles special projects assigned by the Manager.
  • Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed.


REQUIREMENTS:

  • Confident in speaking American English and good at writing emails
  • Ability to multitask
  • Good computer skills and knows how to navigate the internet
  • Good Attendance record in previous employment
  • Great contributor even on matters outside his/her scope
  • Detail-oriented and highly organized
  • Can work on the night shift.
  • Willing to work on weekends with a rotational schedule



  • Employment Type: Full Time
  • Schedule: Night Shift
  • Cebu / Baybay Site: Full Onsite
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Dempsey Resource Management Inc.

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工作地址

General Maxilom Ave. General Maxilom Ave, Cebu City, 6000 Cebu, Philippines

發布於 20 October 2025

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