What You’ll Be Doing:

• In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency.

Your key responsibilities will include:

• Answering incoming calls or charts related to customer service and billing support
• Clearly explaining bills, resolving questions around balances, and identifying overdue accounts
• Processing credit card payments and supporting setup or changes to pre-authorized payments
• Communicating promotional offers and resolving disputes with confidence and care
• Assisting with product, service, and application inquiries
• Recommending entertainment packages and service solutions tailored to each customer’s lifestyle and budget
• Promoting all additional services introduced, as required
• Escalating complex concerns to supervisors in line with client guidelines
• Meeting key performance indicators (KPIs) set by management and the client
• Performing other tasks as required