Customer Service Representative

De Castro Consulting

急招
NT$13.3-24K[月薪]
现场办公 - 蒙廷盧帕1-3 年經驗本科全職
分享

職位描述

福利待遇

  • 健康保險

    健康保險

簡介

We are seeking a highly skilled and empathetic Customer Service Expert to join our team. The ideal candidate will be responsible for managing customer interactions across various channels, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires a proactive approach to customer engagement and a commitment to continuous improvement in service delivery.


Key Responsibilities:

  • Customer Interaction: Manage customer conversations across all support channels, including in-person, online, and via phone.
  • Issue Resolution: Address customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
  • Customer Engagement: Proactively take steps to enhance the customer experience and build strong relationships with clients.
  • Feedback Collection: Share relevant customer feedback to help improve our offerings and services.
  • Process Improvement: Evaluate customer support processes, devise improvements, measure results, and iterate to enhance efficiency.
  • Reporting: Report on key customer service metrics and identify noteworthy trends to inform business decisions.

職位要求

  • Experience: Minimum of 2 years in a customer service role, preferably within BPO industry.
  • Skills: Strong communication, problem-solving, and interpersonal skills. Ability to handle challenging situations with empathy and professionalism.
  • Education: Bachelor's degree in Business Administration, Communications, or a related field is preferred.
  • Technical Proficiency: Familiarity with customer relationship management (CRM) systems and proficiency in Microsoft Office Suite.
  • Language: Proficiency in English, both written and spoken.
  • Bonus: CAR PART KNOWLEDGE AND ACCOUNTING EXPERIENCE (QuickBooks)


This is a NIGHT SHIFT.

英語語言客戶服務呼叫中心人際溝通能力會計Car parts knowledge快速手冊
Preview

Benson Ruben

Lead Customer Success ManagerDe Castro Consulting

今天回覆超過十次

工作地址

Northgate Cyberzone by Filinvest. Alabang–Zapote Rd, Muntinlupa, 1781 Metro Manila, Philippines

發布於 04 June 2025

舉報

Bossjob安全提醒

若該職位需要您出國工作,請提高警惕,並小心詐騙。

如果您在求職過程中遇到雇主有以下行為, 請立即檢舉

  • 扣留您的身分證件,
  • 要求您提供擔保或收取財產,
  • 迫使您投資或籌集資金,
  • 收取非法利益,
  • 或其他違法情形。