Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.

NT$13.4-16K[月薪]
现场办公 - 達義<1 年經驗高中全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    獎勵機制

  • 法定福利

    13薪, 帶薪假

  • 健康保險

    現場醫療服務, 健康保險, 健康維護組織

  • 額外福利

    通勤支票和援助, 開放式工作區, 培訓補貼

  • 休假和請假

    病假

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簡介

We are seeking a compassionate, detail-oriented Healthcare Customer Service Representative (CSR) to join our team. The CSR will be responsible for providing exceptional support to patients, healthcare providers, and insurance companies by answering inquiries, resolving issues, and assisting with various healthcare services and processes. The ideal candidate will have excellent communication skills, a strong understanding of healthcare procedures, and a commitment to patient satisfaction.

Key Responsibilities:

  • Respond to incoming calls, emails, and messages from patients, providers, and insurance companies.
  • Assist with scheduling appointments, verifying insurance coverage, and explaining healthcare benefits.
  • Resolve billing inquiries, claim issues, and general account questions.
  • Accurately document all customer interactions and follow up on pending requests.
  • Provide empathetic, patient-first support in all interactions.


職位要求

Education & Experience:

  • High school diploma or equivalent required; associate or bachelor’s degree in healthcare or related field preferred.
  • Minimum 6 months of experience in a customer service role, preferably in a healthcare setting.


Skills & Competencies:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficient in Microsoft Office and customer service software.
  • Ability to manage high call volumes in a fast-paced environment.
  • Empathetic, patient-focused mindset with strong interpersonal skills.


Other Requirements:

  • Ability to work flexible shifts, including weekends or holidays if required.
英語語言客戶服務日程安排人際溝通能力
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Matomadi Faisah

Recruitment AssociateSynlink Recruitment Outsourcing Co. Inc.

活躍於三天內

工作地址

Allsectech Manila Inc.. L3,311, Market! Market! Mall 26TH STREET CORNER, Corner C5 C5- 26th St, Taguig, Metro Manila, Philippines

發布於 31 May 2025

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