Customer Service Representative

Aqua Smartguard Corp.

NT$13.5-16.2K[月薪]
现场办公 - 馬卡蒂1-3 年經驗專科全職
分享

職位描述

福利待遇

  • 津貼

    電信津貼

  • 員工表彰與獎勵

    員工表彰計畫, 節日禮物

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    意外死亡和傷殘保險, 健康維護組織

  • 額外福利

    年度公司旅行, 公司設備

  • 休假和請假

    產假和陪產假, 病假, 單親假, 女性特殊假, 休假

顯示更多

簡介

  • As the company’s Customer Service Relations, is responsible for ensuring excellent customer service and managing customer relationships.
  • The role involves interacting with customers through various channels, such as phone, email, and social media, to address their inquiries, complaints, and feedback.
  • The ideal candidate should have strong communication and problem-solving skills, as well as the ability to handle stressful situations with patience and empathy.
  • The candidate should also possess the ability to make independent decisions when resolving customer issues.


  1. Validate the completion of the whole sales process by reviewing 1 process at a time with the client;
  2. Getting all necessary information from clients needed for contract completion;
  3. Set and make the client agree to a definite installation schedule;
  4. Preparation of documents needed by the Service Technician to complete the installation; Coordinate with the Service Tech and client on other matters related to the installation;
  5. Answer all client questions and queries related to the product, technical info, installation information, and all other relevant questions with the goal of closing the sale;
  6. Receive inbound calls from clients that are reporting concerns and requesting information or assistance;
  7. Encoding and data entry of all client communication in CRM and or SAP. 
  8. Making independent decisions when resolving customer issues

職位要求

  1. 2-5 years of customer service experience, preferably in related fields
  2. Bachelor's degree in business, communications, or related field preferred
  3. Strong communication, problem-solving, and critical-thinking skills
  4. Patience and empathy when dealing with customers
  5. Ability to work in fast-paced, high-stress environments
  6. Proficient in customer service software and tools
  7. Capable of making independent decisions when resolving customer issues
  8. Experience managing customer service teams a plus
英語語言客戶服務問題解決後台支援
Preview

Bandala Mary Grace

RecruiterAqua Smartguard Corp.

今天回覆 3 次

工作地址

GF, Aqua SmartGuard Corporation, GF, Alco Building, Makati, 1209 Metro Manila, Philippines

發布於 14 May 2025

猜你想看

查看更多

Aqua Smartguard Corp.

未融資

少於50人

零售

查看熱招工作

舉報

Bossjob安全提醒

若該職位需要您出國工作，請提高警惕，並小心詐騙。

如果您在求職過程中遇到雇主有以下行為， 請立即檢舉

  • 扣留您的身分證件，
  • 要求您提供擔保或收取財產，
  • 迫使您投資或籌集資金，
  • 收取非法利益，
  • 或其他違法情形。