OnSpot is a dynamic startup specializing in top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we cater to diverse outsourcing needs across various sectors. We are committed to delivering exceptional customer service and building strong client relationships. Our team of experienced professionals provides tailored solutions to meet each client's unique requirements. We are seeking a highly motivated and results-oriented Customer Service Representative to join our team and contribute to our growth. 

As a Customer Service Representative, you will serve as the first point of contact for parents and guardians navigating the student enrollment and registration process. Your role is pivotal in ensuring that families receive accurate information, compassionate assistance, and timely resolution to their concerns. You will guide users through document submission, follow up via multiple channels, and escalate issues when needed. 

This position requires strong communication skills, empathy, attention to detail, and a high level of accountability — all while upholding the organization’s mission of putting children first. You will work remotely and collaborate across teams to support a smooth and family-centered enrollment experience. 

• Serve as the first line of support for parents and guardians during school registration. 
• Guide families through documentation requirements with clarity and empathy. 
• Perform accurate data entry and manage confidential information responsibly. 
• Follow up via phone, email, or chat to ensure application completion and resolve issues. 
• Collaborate with internal teams to escalate unresolved or complex cases. 
• Maintain precise case documentation using Google Workspace (e.g., Sheets, Forms). 
• Meet productivity, service level agreements (SLAs), and customer satisfaction goals. 
• Work U.S. Pacific Standard Time hours with minimal supervision. 

Core: 

• Customer service & support (voice, email, chat) 
• Empathy & emotional intelligence 
• Time management & prioritization 
• Data entry & information confidentiality 
• Google Workspace (Sheets, Gmail, Forms, Docs) 

Technical: 

• CRM or case tracking systems (experience preferred) 
• US time zone familiarity (especially PST) 
• Remote work and virtual communication tools (Zoom, Slack, etc.) 

Bonus/Nice-to-Have: 

• Background in education support or school registration 
• Familiarity with productivity and quality tracking in Google Sheets 
• Experience with U.S.-based clients and culturally aware communication 

Cultural Fit: 

At OnSpot , we prioritize a unique blend of creativity, innovation, and collaboration. We seek individuals who are: 

• Passionate about our company's mission and values. 
• Entrepreneurial-minded and willing to take risks. 
• Collaborative and team oriented. 
• Adaptable and ability to handle the fast-paced and often unpredictable nature of a startup environment. 
• Maintain a positive attitude and persevere through setbacks.  
• Demonstrate the ability to bounce back from challenges and maintain a strong work ethic. 
• Embrace and adapt to rapid changes and evolving processes within a startup environment. 
• Be able to adapt to changing client needs and requirements. 

Note: Some responsibilities or qualifications may be adjusted based on the needs of the employer or specific project requirements.

Join us as a Customer Service Representative – Enrollment Support in this rewarding full-time remote role! If you’re passionate about helping families, thrive in a service-oriented environment, and want to make a real difference in a child’s educational journey — we’d love to connect with you!