Customer Service Associate | Wireless & Mobile Communications | Taguig
Sutherland Philippines
職位描述
福利待遇
員工表彰與獎勵
績效獎金, 年度考核, 員工表彰計畫, 獎勵機制
法定福利
13薪
健康保險
現場醫療服務, 人壽保險, 健康維護組織
額外福利
健身房會員資格, 睡眠區
職業發展
員工援助計畫, 職業發展
休假和請假
產假和陪產假, 病假, 休假
簡介
- Responsible for handling calls and providing customer support
- Identify and relate with various customer needs and scenarios
- Conduct issue identification and problem-solving meeting customer needs and satisfaction
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
- Remain updated in client and internal processes, technology applications, utilities, and products
- Utilize various internal and client based tools and applications for customer management and servicing
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
- Adhere to company policies and procedures as described on the HR Handbook
職位要求
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers, the Internet and the wireless network industry
- Good customer service, multi-tasking and problem-solving skills
- Ability to work on shifting (graveyard) schedules and weekends
- Willingness to grow more within the company by performing other duties/projects that may be assigned
Nuguid Irene
LeadSutherland Philippines
今天回覆超過十次
工作地址
12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines
發布於 22 March 2025
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