Position: Customer Service Specialist

Location: Baguio City

Work Arrangement: Onsite 100%

Shift: Night Shift

Responsibilities:

• Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products.
• Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.
• Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.
• Build and maintain positive customer relationships to enhance overall satisfaction and loyalty

Requirements:

• At least 6 months of experience in customer service or support
• Strong verbal and written English communication skills
• Comfortable handling calls, emails, and live chats
• Good problem-solving and active listening skills
• Willing to work night shifts, weekends, or holidays
• Ability to work in a fast-paced, team-oriented environment

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