Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

NT$12.9-15.4K[月薪]
现场办公 - 奎松市3 - 5 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康保險, 健康維護組織

  • 額外福利

    年度公司旅行, 員工折扣

  • 職業發展

    員工援助計畫, 工作培訓

  • 休假和請假

    喪假, 產假和陪產假, 病假, 單親假, 休假

  • 工作生活兩不誤

    彈性時間

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簡介

  • Supervise and mentor the customer care team, providing guidance and support.
  • Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
  • Monitor team performance against established KPIs, including call handling time, resolution rates, and customer satisfaction scores.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Manage team schedules and ensure adequate staffing levels to meet customer demand.
  • Foster a positive and collaborative team environment.
  • Ensure the team provides prompt, accurate, and courteous responses to distributors request, inquiries and complaints.
  • Handle escalated customer issues and resolve complex problems effectively.
  • Monitor distributors interactions to ensure adherence to quality standards and company policies.
  • Answering product and service questions; suggesting information about other products and services.
  •  Opens customer accounts by recoding account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

職位要求

  • Graduate of any 4- year Business course
  •  Must have at least 5 years’ experience in customer service
  • Proven ability to lead and motivate a team.
  • Above communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer service principles and best practices.
英語語言客戶服務日程安排強烈的職業道德問題解決技術技能組織能力人際溝通能力
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MINA LIZA

HR ManagerUnlimited Network of Opportunities International Corporation

活躍於三天內

工作地址

2nd Floor, West Insula. 135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines

發布於 25 February 2025

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Unlimited Network of Opportunities International Corporation

101-500 人

零售

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ULTIMA-C

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