Call Center Representative

Metacom Business Process Outsourcing Solution Inc.

NT$7.7-15.4K[月薪]
现场办公 - 東米薩米斯無需經驗高中全職
分享

職位描述

福利待遇

  • 津貼

    電信津貼

  • 員工表彰與獎勵

    佣金, 績效獎金, 員工表彰計畫, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 職業發展

    工作培訓

顯示更多

簡介

Call Volume

  • Inbound calls: Customer support, inquiries, complaints.
  • Outbound calls: Sales, follow-ups, surveys.

Average Handle Time (AHT)

  • The average time it takes to handle a customer interaction from start to finish, including talk time and after-call work.

Occupancy Rate

  • The percentage of time agents spend actively handling calls versus being idle.

Service Level

  • The percentage of calls answered within a specified time (e.g., 80% answered within 20 seconds).

Shrinkage

  • Time when agents are paid but not available for calls (e.g., training, breaks, meetings).

Channel Mix

  • Calls, emails, live chat, social media, and text-based interactions.

Peak Hours / Seasonal Variations

  • High workload periods like holidays, billing cycles, or product launches.


職位要求

  • at least HS Grad (old curriculum) / SHS Grad
  • Excellent Communication Skills
  • preferably with at least 6mos CCE
  • Salary Package:

No CCE - 16,850

6-12 mos CCE - 19K

13 mos & up CCE - 21K

*Earn as much as 45K!

客戶服務英語語言問題解決
Preview

lascona Rosito

HR ManagerMetacom Business Process Outsourcing Solution Inc.

今天回覆 1 次

工作地址

Centrio Mall. Centrio Mall, Capt. Vicente Roa St, Cagayan De Oro City, Misamis Oriental, Philippines

發布於 19 June 2025

Bossjob安全提醒

若該職位需要您出國工作,請提高警惕,並小心詐騙。

如果您在求職過程中遇到雇主有以下行為, 請立即檢舉

  • 扣留您的身分證件,
  • 要求您提供擔保或收取財產,
  • 迫使您投資或籌集資金,
  • 收取非法利益,
  • 或其他違法情形。