As a Customer Service Representative, you will be responsible for delivering exceptional support by actively listening and responding to customer inquiries and concerns. Your role includes ensuring customer satisfaction, building strong relationships, resolving issues, and providing accurate information about our products and services. You will assist customers by addressing complaints, answering questions, and processing orders efficiently and courteously.

Key Responsibilities:

• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
• Identify customer inquiry trends and provide feedback for process improvement.
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

BE PART OF OUR GROWING COMPANY!

• At least HS (old curriculum) or SHS Graduate
• NO EXPERIENCE REQUIRED
• At least 18 years old above
• Residing near Cebu Insular or Cebu IT Park (our sites are located here)
• WILLING TO WORK ON SITE (100% Pure on-site set up)
• WILLING TO WORK ON A GRAVEYARD SHIFT