Call Center Representative

TDCX

NT$10.7-13.3K[月薪]
现场办公 - 巴石<1 年經驗專科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 周年禮物, 節日禮物, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康保險, 人壽保險, 健康維護組織

  • 額外福利

    公司設備, 睡眠區

  • 休假和請假

    產假和陪產假, 病假, 休假

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簡介

  • ​Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
  • Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
  • Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
  • Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
  • Review the reported issues within agreed turnaround times and standards of quality.
  • Escalate issues to immediate supervisor following proper escalation procedures.
  • Capable of coping with peaks in contact volumes during promotion seasons.
  • Complete and pass all required basic product related trainings.

職位要求

Who are we looking for?

  • College level
  • Must have at least 6 months BPO experience
  • Typing speed of at least 40 words per minute
  • Experience working with eCommerce platforms and EMEA/UK accounts is a plus
  • Excellent communication skills rated at a C1 level
  • Willing to work in rotating shifts
  • Can work in Ortigas Center, Pasig City
英語語言客戶服務問題解決強烈的職業道德技術技能人際溝通能力呼叫中心
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Pineda Michael Joseph

Sourcing AssociateTDCX

回應率高

工作地址

21st Floor, TDCX Philippines - Gamma Campus, Robinsons Cyberscape Gamma, Ruby Rd, Ortigas Center, Pasig, 1605 Metro Manila, Philippines

發布於 30 May 2025

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