We are seeking a friendly, detail-oriented Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is patient, empathetic, and passionate about helping people.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information regarding products, services, or policies.
• Resolve customer issues efficiently and escalate complex issues when necessary.
• Maintain detailed records of customer interactions using CRM or support tools.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure resolution and satisfaction.
• Collaborate with internal teams to improve the customer experience.
• Meet or exceed customer service metrics and performance goals.