Customer Service Agent
Synlink Recruitment Outsourcing Co. Inc.
職位描述
福利待遇
法定福利
Pag-Ibig 基金, 菲爾健康, SSS/GSIS
簡介
- Answer incoming calls from patients, healthcare professionals, and insurance representatives regarding healthcare plans, medical claims, billing inquiries, coverage, and pre-authorizations.
- Provide accurate, clear, and timely information while maintaining a high level of customer satisfaction.
- Assist in navigating insurance benefits, claim status, eligibility, and out-of-pocket costs.
- Handle customer complaints or concerns with empathy, professionalism, and adherence to company guidelines.
- Document all call interactions accurately in the CRM system.
- Escalate complex issues to the appropriate department or supervisor when needed.
- Maintain up-to-date knowledge of healthcare policies, HIPAA regulations, and client procedures.
- Meet or exceed KPIs including call quality, call handling time, first-call resolution, and customer satisfaction.
職位要求
- High school graduate
- With or without experience in BPO
- Proficient in English
Bustillos Scigee
HR OfficerSynlink Recruitment Outsourcing Co. Inc.
今天回覆 0 次
工作地址
Market! Market!. McKinley Pkwy, Taguig, Metro Manila, Philippines
發布於 04 September 2025
猜你想看
查看更多Call Center Agent
Staffing co.NT$10.7-16.1K[月薪]
现场办公 - 達義1-3 年經驗高中全職
Jarrah PamHR Officer
Call Center Agent
Synlink Recruitment Outsourcing Co. Inc.NT$8-13.4K[月薪]
现场办公 - 達義<1 年經驗高中全職
Paglinawan RachelHR Officer
Captioning Account Agent | Up to 37K | 3 months BPO Experience
Telesys BPONT$16.1-21.4K[月薪]
现场办公 - 達義<1 年經驗高中全職
Esguerra BenjoHR Officer
Call Center Agent
RSD Human Resource Management ConsultancyNT$10.7-16.1K[月薪]
现场办公 - 達義<1 年經驗高中全職
Villamor SunshineHR Officer
Call Center Agent
Ubiquity Global Services, Inc.NT$8-10.7K[月薪]
现场办公 - 達義<1 年經驗高中全職
Philippines UbiquityTalent Acquisition
Bossjob安全提醒
若該職位需要您出國工作，請提高警惕，並小心詐騙。
如果您在求職過程中遇到雇主有以下行為， 請立即檢舉
- 扣留您的身分證件，
- 要求您提供擔保或收取財產，
- 迫使您投資或籌集資金，
- 收取非法利益，
- 或其他違法情形。
