Call Center Chat Support | Concenrtrix
Miranda HR
職位描述
簡介
- Respond to customer inquiries via email or chat.
- Provide accurate information on products and services.
- Resolve customer complaints and issues efficiently.
- Document interactions in the CRM system.
- Maintain a high level of professionalism and empathy.
- Meet performance goals and metrics consistently.
- Job Title: Call Center Agent
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: Less than 1 year of experience preferred.
- Skills and Competencies: Proficient in English, excellent customer service, strong problem-solving abilities, technical skills, and familiarity with Salesforce.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain records, and promote products/services.
- Working Conditions: Office environment, often involving extended periods on the phone.
- Qualities and Traits: Strong communication skills, patience, empathy, and adaptability.
Kriszelle Mangulabnan
HR OfficerMiranda HR
今天回覆 4 次
工作地址
Bridgetowne Central Park. H3VP+PQC, Pasig, 1609 Metro Manila, Philippines
發布於 04 September 2025
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