Call Center Agent
Staffing co.
職位描述
福利待遇
津貼
餐補
員工表彰與獎勵
佣金, 績效獎金, 獎勵機制
法定福利
13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
健康維護組織
額外福利
公司設備
職業發展
工作培訓
休假和請假
產假和陪產假, 病假
工作生活兩不誤
彈性時間
簡介
- Respond to customer inquiries via phone, chat, or email regarding technical concerns.
- Diagnose and troubleshoot hardware, software, and connectivity issues.
- Provide step-by-step guidance to resolve customer problems.
- Document issues, actions taken, and resolutions in the system.
- Escalate complex or unresolved cases to higher-level support teams when necessary.
- Ensure excellent customer experience by maintaining a professional and empathetic tone.
- Stay updated with product knowledge, system updates, and troubleshooting procedures.
- Meet performance metrics such as response time, resolution time, and customer satisfaction.
- At least High School Graduate / Senior High School Graduate / College Level.
- Strong verbal and written communication skills in English.
- Basic knowledge of computer systems, software, and troubleshooting.
- Ability to multitask, prioritize, and manage time effectively.
- Customer service orientation with problem-solving skills.
- Experience in a BPO or technical support role is a plus, but not required.
Philip Manahan
OwnerStaffing co.
今天回覆 4 次
工作地址
2nd Floor, Building 3, 8 Newtown Blvd, Lapu-Lapu,
發布於 26 August 2025
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