• Provide support on Anchanto solutions and help customers achieve their business goals.
• Responsible for architecting solutions for customer-specific business requirements such as enhancements, new functionality implementation, etc.
• Key activities include requirement gathering, configuration, process recommendations, and delivering solution design documents.
• Support activities include troubleshooting, providing feasible workarounds, and conducting conclusive root cause analysis for any issues related to Anchanto solutions.
• Work with the technical team in developing new design solutions.
• Support the implementation teams with regression, configuration, systems, and UAT testing to ensure all critical aspects of the implementation are working as expected.
• Ensure successful delivery and deployment of Anchanto solutions in customer production environments, including post-deployment support.
• Act as a strategic advisor to our customers and provide best practices and suggestions to address their business challenges.
• Mentor and support other Anchanto supply chain consultants.
• Independently support high-complexity customers and/or lead complex projects.
• Collaborate efficiently with internal teams to ensure customer issues are handled in a timely manner.
  
  

• Bachelor's or Master's degree in Engineering, Science, or a related technical field.
• Minimum 3–5 years of experience in supporting or implementing any supply chain packaged application software such as OMS, WMS, TMS, and Planning.
  
  

• Minimum 3 years of experience with database troubleshooting using Oracle SQL or exposure to any related relational database.
• Familiarity with systems such as ERP, e-commerce platforms, 3PL providers, and marketplace channels (e.g., Amazon, Shopify, Lazada, Shopee), and APIs.
• Certifications in relevant areas (e.g., Supply Chain Management, Project Management, or other technical certifications) is a plus.
• Experience with warehouse automation technologies (e.g., robotics, RFID) is a plus.

Please refer to job description.