Assistant Manager - Training

Risewave Consulting Inc.

NT$52.6-63.1K[月薪]
现场办公 - 奎松市3 - 5 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金

  • 法定福利

    13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS

  • 健康保險

    健康保險, 健康維護組織

  • 休假和請假

    病假, 休假

  • 工作生活兩不誤

    居家辦公

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  • Drive root cause analysis, and implement key programs and initiatives to drive improvement of focus metrics such as Sales, CAS, CES, Quality, etc.
  • Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
  • Creates, organizes, plans, and deliver various forms of onboarding, orientation, and skills training for employees.
  • Facilitate new hire training for Pre-process batches.
  • Creates and/or acquires training procedure manuals, guides, and course materials.
  • Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
  • Evaluates program effectiveness through assessments, surveys, and feedback.
  • Focus Metric management through Agent/ Team Leader Skill Mapping and development Front-end skill management initiatives including coaching & training.


Qualification:

  • 3-5 yrs of experience in training in BPO setting.
  • Amenable to Work Onsite at our Worldwide Iloilo City.
  • Completed at least 2nd year college.
  • Experienced in Train the Trainers program.
  • Experience in both process training and foundation skills/communication


skills training.

  • Must have experience in General Insurance or Property and Casualty
  • Insurance account / Insurance Sales and Customer Service account.
培訓人員管理
Preview

Suiza Warren

HR OfficerRisewave Consulting Inc.

活躍於三天內

工作地址

Quezon City. Quezon City, Metro Manila, Philippines

發布於 08 October 2025

Risewave Consulting Inc.

101-500 人

人力資源

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Staffing and Recruitment

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