Global Strategic Account Supervisor

Account Supervisor

Global Strategic

NT$20.6-41.3K[月薪]

现场办公 - 曼達盧永3 - 5 年經驗本科全職

福利待遇

法定福利
13薪
健康保險
健康維護組織
額外福利
公司設備, 停車位, 睡眠區
職業發展
工作培訓, 職業發展
休假和請假
產假和陪產假, 育兒假, 病假, 休假

簡介

Review and analyze program performance metrics to identify needs and opportunities for improvement.
Provide written performance appraisals, setting clear objectives and expectations for team members.
Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
Maximize the potential of team members through coaching, mentorship, and effective
performance management techniques.
Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

職位要求

Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving skills to interpret performance data and implement improvements.
Ability to manage client relationships and effectively address escalated issues.
Experience communicating with clients in the United States is a plus. Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving skills to interpret performance data and implement improvements.
Ability to manage client relationships and effectively address escalated issues.
Experience communicating with clients in the United States is a plus.

英語語言客戶服務賬戶管理運營

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Palma Pamela Henessy

RecruiterGlobal Strategic

今天回覆 1 次

工作地址

Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines

發布於 22 July 2025