IT Service Desk Shift Lead
H2 Software
Descrição do Trabalho
Benefícios
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
HMO
Desenvolvimento Profissional
Treinamento de Trabalho
Tempo de desligamento e Saída
Licença médica, Férias Deixadas
Descrição:
- Ensure that the H2 team complies with the client’s policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed.
- Keeping Manager and client of status/progress by preparing needed reports.
- Train new hires and ensure onboarding procedures are regularly updated.
- Ensure that there are sufficient resources to provide service within the agreed SLA.
- Ensure all incidents and requests are properly recorded, reported, escalated on a timely manner and SLA is achieved.
- Provide guidance to service desk analyst on handling and resolving tickets.
- Ensure that documentation for incident resolution and request fulfillment is complete and regularly updated.
- Daily review of pending tickets with the service providers.
- Perform ticket follow-up and escalation up to 2nd level escalation for VIP tickets or breached TAT.
- Receive announcement/advisory requests and prepare and send email advisories.
- Support client-initiated projects by providing a resource plan.
- Perform review of Service Desk Analyst performance quality.
Requisito
- Graduate of any IT or computer related courses.
- Atleast 1 year experience as Service Desk.
- Preferably with qualities of being a team leader.
Chris Barroso
HR SupervisorH2 Software
Ativo dentro de três dias
Local de trabalho
Ardan Building. 2, 1605 Meralco Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
Postado em 11 July 2025
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