We’re looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to become part of our team. As the first point of contact for customers, the CSR will address inquiries, resolve issues, and ensure customers have an exceptional experience. The ideal candidate is an excellent communicator with a strong sense of empathy, a focus on finding solutions, and the ability to thrive in a dynamic, fast-paced environment.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
• Resolve product or service issues by understanding the customer’s concerns, identifying the root cause, and providing effective solutions.
• Maintain a consistently positive, empathetic, and professional demeanor in all interactions with customers.
• Accurately process orders, forms, applications, and requests.
• Refer more complex issues to the appropriate department or supervisor when needed.
• Document customer interactions, transactions, feedback, and complaints accurately.
• Adhere to communication protocols, guidelines, and company policies.
• Continuously expand knowledge of company products and services to better assist customers.

• High school diploma or equivalent; associate’s or bachelor’s degree a plus.
• Fresh graduates with no BPO experience are welcome to apply.
• Strong active listening and communication skills.