Company Profile: The company is a global IT, consulting, and BPO Company. It has been in the industry for over 80 years delivering quality services to its clients and customers. They are recognized all over the world for their ample range of services, a strong commitment to sustainability, and competitive business citizenship.

Position: Cantonese Service Desk

Company Industry: IT-BPO Company

Work Location: Quezon City

Work Schedule: Shifting Schedule

Salary: Php 80,000 - Php 115,000

Work Set-up: 100% Work On-site

BENEFITS:

• Sick Leave and Vacation Leave
• HMO
• 13th Month Pay
• Government Mandated Benefits

RESPONSIBILITIES OF JOB APPLICATION:

• Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
• Responsible for providing technical support and answering concerns via phone, email chat, and web from clients.
• Maintain a high degree of Customer Service for all support queries and follow all service management principles.
• Record the trend of calls and recognize outages proactively.
• Interact and coordinate with other departments to resolve customer issues.
• Issuing ticketing numbers to the customers for the escalation of inquiries.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper Screening
• Initial Interview (English) by OPS Team
• Language Assessment by Multilingual
• Final Interview with Client (Panel Interview)
• Job offer

HOW TO APPLY:

For inquiries contact us:

Look for: MS. SHEENA

Do you know someone? Refer your friend and we’ll give you a Referral Bonus once they get their dream job through us!

Apply now and bring home an exclusive J-K Network Hoodie once you get hired by any of our clients!

• Open to Filipino & Fil-Chi who can speak, read, and write in Cantonese and English.
• Open to College Undergraduates and Bachelors graduates in computer science or other related courses.
• Open to Foreign Nationals who have permanent visas.
• Have experience troubleshooting software and hardware tools/computers.
• Having troubleshooting skills is a big advantage.
• Have experience resolving IT Issues via phone/chat or emails.
• Basic understanding of the operating of Windows 7 & 10 systems is a plus.
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player.