Job Summary:

• We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for handling inbound and/or outbound customer interactions in a professional manner, ensuring high levels of customer satisfaction and resolution efficiency.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products, services, or policies
• Resolve customer issues efficiently, following company guidelines and procedures
• Document all customer interactions clearly and accurately in the system
• Escalate complex cases to appropriate departments when necessary
• Meet individual and team performance metrics including quality, customer satisfaction, and productivity
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Adhere to company policies, confidentiality guidelines, and compliance standards

What We Offer:

• Competitive salary package
• Performance-based incentives
• HMO coverage on Day 1
• Paid training and continuous career development
• Supportive work environment
• Opportunities for career growth and advancement

Application Process:

• 1-day hiring process
• Job offer may be released after a successful interview
• Free interview coaching and guidance available

Qualifications:

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• At least 6 months of experience in a BPO or customer service environment preferred (but not required)
• Excellent verbal and written communication skills
• Strong problem-solving and active listening abilities
• Proficient in basic computer applications and multitasking
• Ability to work in a fast-paced environment and handle stress professionally
• Willing to work on shifting schedules, weekends, and holidays (as required)