1. End-User Support 

● User Assistance: ○ Provide timely support to end-users. 

○ Troubleshoot and resolve technical issues related to hardware, software, and/or network connectivity. 

● Issue Resolution: ○ Document and track user issues using the ticketing system. 

○ Escalate unresolved issues to senior team members. 

2. IT Equipment Maintenance and Setup 

● Equipment Management: ○ Maintain and troubleshoot IT equipment such as projectors, printers, and PCs. 

○ Set up and configure IT equipment for company use. 

● PC Deployment: ○ Assist with the deployment of new PCs to users. 

○ Ensure proper functioning of deployed PCs and provide initial user support. 

3. Network and System Monitoring 

● Network Maintenance: ○ Monitor and maintain the network connection to ensure consistent connectivity. 

○ Assist with basic network troubleshooting and escalate complex issues as needed. 

● System Monitoring: ○ Monitor corporate applications and servers, reporting any issues to the appropriate teams for resolution. 

4. IT Asset Management 

● Inventory Management: ○ Handle IT asset inventory. 

○ Conduct periodic audits to ensure accurate inventory records. 

5. Access and Account Management 

● Access Requests: ○ Handle requests for user access, account creation, and IT equipment allocation. 

○ Ensure proper authorization and documentation for all access and equipment requests. 

● Account Setup: ○ Assist with setting up and managing user accounts. 

6. Learning and Development 

● Skill Enhancement: ○ Participate in training sessions and workshops to enhance technical and design skills. 

● Mentorship and Feedback: ○ Seek feedback and guidance from experienced team members to support personal and professional growth. 

○ Engage in continuous learning and development to expand knowledge and capabilities. 

Please refer to job description.