About our Client

Our Client is a rapidly expanding company in the healthcare industry (sleep medicine) dedicated to empowering individuals to prioritize their health and well-being. They’re not just revolutionizing healthcare – they’re also committed to enjoying the journey.

Job Description:

We are seeking a motivated and compassionate Patient Resupply Specialist to join our team. In this role, you will play a crucial part in assisting patients with sleep apnea by coordinating the setup of their supplies and facilitating appointments with our medical professionals. If you're ready to help patients better their sleep journey and eager to learn and grow, we want to hear from you. Let's make it happen!

A Day in the Life of a Patient Resupply Specialist:

• Patient Outreach: Contact patients to arrange the delivery of sleep apnea supplies, ensuring they understand usage and maintenance instructions.
• Appointment Scheduling: Coordinate with doctors and patients to schedule appointments, optimize physician calendars, and ensure efficient use of clinic resources.
• Documentation and Follow-Up: Maintain accurate records of patient interactions, supply deliveries, and appointment details. Follow up with patients to address any concerns and ensure continuity of care.
• Educational Support: Provide basic education on sleep apnea, treatment options, and the importance of adherence to prescribed therapies.
• Collaboration: Work closely with medical providers, insurance companies, and suppliers to streamline processes and resolve any logistical issues promptly.

Requirements:

• Excellent communication skills, both verbal and written
• US Healthcare insurance background is required and preferably has experience with patient calling
• Experience in customer service or outbound sales calling is a plus
• Strong organizational abilities with attention to detail
• Empathetic and patient-focused approach to customer care
• Adaptable to change – in a startup environment, things change a lot!
• Proficiency in using computer systems, Salesforce CRM, and electronic health records (EHRs) is preferred

Please refer to job description.