Real-Time Analyst

Alldigi Tech Manila Inc.

NT$15.4-20.6K[月薪]
现场办公 - 達義<1 年經驗專科全職
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職位描述

福利待遇

  • 津貼

    餐補

  • 員工表彰與獎勵

    年度考核, 員工表彰計畫

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    意外死亡和傷殘保險, 健康維護組織

  • 其他

    企業社交活動

  • 額外福利

    睡眠區

  • 休假和請假

    喪假, 產假和陪產假, 病假, 單親假, 女性特殊假, 休假

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簡介

  • Manage the call volume, real time monitoring of intraday, and program break schedules.
  • Assist operations to maintain service level and create valuable report to do forecasting
  • Generate ideas for process and service improvement planning.
  • Use trends and reports to forecast requirements on a timely manner
  • Responsible to call out members not adhering to time schedule
  • Send out alert to operations regarding adherence performance and productivity on a daily, weekly and monthly basis
  • Monitor, report and consolidate for documentation of any system downtime
  • Effectively communicate to internal and external stakeholders any new and pending requirements to elevate service delivery
  • Initiate to offer overtime to meet billable hours requirements and effectively encourage to take advantage of it

職位要求

  • Minimum 1 year of RTA/Workforce Analyst experience
  • Minimum 2 years completion in college of any course
  • Good Communication and Analytical skills
  • Has good understanding of People Management
  • Ability to create reports in Excel and forecast results
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
MS ExcelReporting SkillsTime Management SkillPeople Management Skills
Preview

Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

活躍於三天內

工作地址

3F, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines

發布於 17 July 2025

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Alldigi Tech Manila Inc.

501-1000 人

BPO 和呼叫中心

查看熱招工作

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