• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023!)
• Get recognized through our ‘Value Awards’
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
  
  

• Oversee day-to-day operations to ensure smooth process execution and service delivery
• Manage, coach, and mentor team members to achieve performance goals
• Analyze key performance indicators and generate actionable insights
• Collaborate with cross-functional teams to align on business and customer objectives
• Identify process inefficiencies and lead workflow optimization initiatives
• Handle escalations and implement effective problem-solving strategies
• Ensure compliance with company policies and industry standards
• Monitor team metrics, provide constructive feedback, and roll out training programs
• Promote a culture of excellence, collaboration, and accountability
  
  

• Minimum 5 years of experience in operations management, team leadership, or related fields
• Strong leadership skills with proven success in managing teams and improving processes
• Excellent analytical and problem-solving skills
• Effective verbal and written communication skills
• Proficiency in Microsoft Office Suite, especially Excel (LOOKUP, Pivot Tables)
• Experience working with operations management tools
• Self-starter with strong time management and multitasking abilities
• Ability to thrive in fast-paced, dynamic work environments
• Experience in customer service, BPO, healthcare, or IT industries (preferred)
  
  

• Must be based in the Philippines
• Onsite work required at the designated office location
• Flexibility to work on weekends or holidays as needed based on business demand
  
  

Please refer to job description.