Non-Voice Team Leader
Thoth AI
NT$11.4-19.9K[月薪]
现场办公 - 巴石1-3 年經驗高中全職
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職位描述
簡介
- Supervise and guide a team of non-voice customer service representatives.
- Monitor and evaluate team performance to ensure quality service.
- Handle escalated customer inquiries and resolve issues promptly.
- Train and develop team members for improved performance.
- Create and manage schedules to ensure coverage and meet service levels.
- Analyze performance metrics to identify areas of improvement.
- Develop and implement strategies to enhance customer satisfaction.
- Coordinate with other departments to resolve complex issues.
職位要求
- SHS Grad/ Bachelor's degree or equivalent experience in a related field.
- Proven experience in a supervisory/SME role within BPO customer service.
- Strong understanding of non-voice communication channels.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Strong problem-solving skills and attention to detail.
- Proficient in using customer service software and tools.
客戶服務問題解決強烈的職業道德團隊合作者賬戶管理呼叫中心組織能力
Preview
Talent Acquisition Everglow AI
HR总监Thoth AI
工作地址
2F Citadines Millenium, Sapphire Road, Citadines Millennium Ortigas Manila. 11 Ortigas Ave, Ortigas Center, Pasig, Metro Manila, Philippines
發布於 26 December 2024
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