IT Service Desk Shift Lead

H2 Software

NT$10.2-15.4K[月薪]
现场办公 - 巴石1-3 年經驗本科全職
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職位描述

福利待遇

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 職業發展

    工作培訓

  • 休假和請假

    病假, 休假

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簡介

  • Ensure that the H2 team complies with the client’s policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed.
  • Keeping Manager and client of status/progress by preparing needed reports.
  • Train new hires and ensure onboarding procedures are regularly updated.
  • Ensure that there are sufficient resources to provide service within the agreed SLA.
  • Ensure all incidents and requests are properly recorded, reported, escalated on a timely manner and SLA is achieved.
  • Provide guidance to service desk analyst on handling and resolving tickets.
  • Ensure that documentation for incident resolution and request fulfillment is complete and regularly updated.
  • Daily review of pending tickets with the service providers.
  • Perform ticket follow-up and escalation up to 2nd level escalation for VIP tickets or breached TAT.
  • Receive announcement/advisory requests and prepare and send email advisories.
  • Support client-initiated projects by providing a resource plan.
  • Perform review of Service Desk Analyst performance quality.

職位要求

  • Graduate of any IT or computer related courses.
  • Atleast 1 year experience as Service Desk.
  • Preferably with qualities of being a team leader.


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Chris Barroso

HR SupervisorH2 Software

今天回覆 1 次

工作地址

Ardan Building. 2, 1605 Meralco Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines

發布於 11 July 2025

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H2 Software

無需融資

101-500 人

信息技術

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