IT Technical Support
Strategic Networks, Inc.
Descrição do Trabalho
Benefícios
Recompensas e reconhecimento de funcionário
Programa de reconhecimento de funcionário
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de Morte e Desmembramento Acidental, HMO
Tempo de desligamento e Saída
Maternidade e licença de paternidade, Licença médica, Férias Deixadas
Descrição:
- Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
- Experience in Windows & non-Windows Operating environment
- Recommend and apply solutions, including on-site repair for remote users
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
- Determine and execute system reconfiguration needs.
- Establish end user service level agreements.
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Demonstrated ability to provide user support by means of remote access tools.
- Provide status update to the ticketing tools in a timely manner.
- Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
- Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly
Requisito
- Must have at least 1 year of technical work experience
- Amenable to work in 3 sites, Makati, Taguig, Pasig
Ali Huertas
HR OfficerStrategic Networks, Inc.
Responder Hoje 1 Vez
Local de trabalho
Ortigas Center. Ortigas Center, Pasig City, Metro Manila, Philippines
Postado em 02 June 2025
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