DMCI PDI Hotels, Inc., a subsidiary of DMCI Homes, is looking for a Hotel Manager for our newest leisure development in San Juan City, Batangas!

JOB RESPONSIBILITIES

• Set, standardize, cascade, and enforce hotel operations standards in terms of service level agreements and address concerns on standards not met based on guest feedbacks and/or other forms of performance evaluations (e.g., appraisals, time and motion, etc.)
• Strategically plan for the operations of the Hotel ensuring that proper quantity and quality of resources in terms of manpower, logistics, supplies, etc., are available based on the guests arrival and occupancy, integrating information from different departments including Reservations, Sales, and Front Office
• Ensure that the Hotel complies to all regulatory requirements set by the LGU by regularly researching and cascading orders, regulations, etc., related to hotel operations
• Represent the Hotel to the local community by participating in selected community activities and events in order to enhance the visibility of the hotel and effectively maintain good relations and communications with the owners, local authorities and other key people as required
• Set, standardize, cascade and enforce guest services standards and service level agreements across all departments of the Hotel
• Resolve guest concerns that are escalated to the level of the Hotel Manager, ensuring that concerns are addressed and are prevented from recurring
• Benchmark and recommend improvements on functions related to guest services and satisfaction and ensure that guests are generally satisfied during their stay at the Hotel by garnering generally positive feedback on the Hotel
• Manage the overall budget of the Hotel ensuring the Hotels’ compliance to the approved budget
• Supervise and provide direction to all manpower of the Hotel, including manpower under agency, external partners and service providers
• Set, promote, and cascade work behavior standards within the Hotel, ensuring that all employees treat co-employees, guests, and external partners with utmost respect and courtesy
• Identify high potential employees who can eventually perform more critical functions and strategize with HR on the retention and development plan of the high potential employees

JOB QUALIFICATIONS

• A graduate of any degree related to hospitality, tourist, and guest management
• Has at least 5 years of relevant work experience as Hotel Manager or Resort Manager 
• Preferably has experience in spearheading a start-up hotel or resort
• Has excellent written and oral communication skills
• Capable to lead and drive a team of hoteliers into meeting the targets of the hotel

Please refer to job description.