Your roles and responsibilities:

• Create and analyse reports to track team results and provide access and insight into customer data.
• Build weekly, monthly, and quarterly Reporting for the Clients or Customer Success management team's use.
• Provide specialised value-add Send on Behalf service for clients’ campaigns or broadcast activities.
• Support sales teams in test account application, shortcode and application (by HQ team).
• Support the Customer Success Team in day-to-day activities.
• Coordinate and build cross-functional processes (with Product, Engineering, Support, Services, and Sales) to support the team to meet renewal and upsell targets and deliver on customers’ needs.

What we need from you:

• At least 3 years of relevant experience in a similar role (Customer Success Operations, Sales Operations, Projects Operations), preferably in technology industry.
• Good verbal and written English communication skills.
• Personality traits - pleasant, self-motivated, enthusiastic, meticulous, result-oriented, responsible, independent, trustworthy, ethical and a team player.
• Customer service skills - attentive, empathetic, patient, consistency, persuasive, and possess immaculate telephone manners.
• Proficient in MS Office applications and Google Sheets.
• Possess a Degree in Marketing, Business Administration or its equivalent.

Please refer to job description.