• Communicate with our customers on a daily basis to resolve a varied range of customer concerns
• Work closely with the management, product, marketing, and operations teams to improve the product based on customer feedback
• Identify gaps in the customer journey and, together with the Customer Success Team, create policies and procedures that optimize the customer experience.
• Able to create scalable and strategic customer centric programs providing exceptional customer support to our most valued students and guarantors
  
  

• A Communicator: You are confident in engaging with our customers and can connect well with them.
• A Problem Solver: You are able to understand and resolve issues frequently presented by our students and guarantors
• A Teamplayer: You can work in a cross-functional team from diverse backgrounds and rely on others' candid feedback for continuous improvement
• A Fast-Learner: Regardless of the course you’re from, you show a desire to learn, passion to solve hard problems in an efficient amount of time, and an excellent academic record and outstanding analytical skills. This role is open to fresh graduates.
• A Plus: Translates analytics to action - strong analytical skills; capable of identifying trends, patterns and insights using data. Uses the key learnings to implement impactful initiatives quickly. Highly capable Google Sheets. SQL proficiency is a big bonus.
  
  

• You have at least 1 year of experience in customer service / client or front-facing roles.
• Proficient in MS Excel / Google Sheets is a plus.
• The ability to converse in Bisaya/Cebuano is a plus.

Please refer to job description.