Customer Service Rep | One Day Process | Same Day JO
World Wide Outsource Solutions
職位描述
福利待遇
員工表彰與獎勵
佣金, 績效獎金, 月度獎, 員工表彰計畫
法定福利
13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
簡介
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
職位要求
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma
World Wide Outsource Solutions OPC
AdminWorld Wide Outsource Solutions
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工作地址
Unit 207, 1900 East, 1900 East, Vista Verde Avenue Extension 2, Cainta, 1900 Rizal, Philippines
發布於 19 March 2024
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