• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our client’s products and services.
• Set alignment calls with Market Partners to present the report, insights and recommendations.
• Identify opportunities for improvements, implement best practices in collaboration with other team members and Partners
  
  

• Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexibility to work any shift, including nights and especially weekends.
  
  

• Competitive Salaries up to 14 months pay
• Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
• Trainings and continuous development opportunities
• Internal career opportunities within the Nestle group
• Annual bonus (contingent to the performance of the employee and the business)
• Expanded Parental Support leave and benefits
• Access to Staff shop to avail of discounted Nestle products

Please refer to job description.